Providing psychological care demands a personalized approach; therefore, we do not follow typical treatment guidelines dictated by most insurance companies. If your insurance provider (see list below) covers working with a RPC (Registered Professional Counsellor), you may submit invoices to your insurance provider for reimbursement. Alberta Blue Cross

Beneva
Equitable
First Canadian (Johnston Group)
Industrial Alliance
Manulife Financial
TELUS AdjudiCare

It is the client’s responsibility submit paid invoices to insurance providers for reimbursement, as we do not do direct billing to insurance companies.

We offer 15-minute discovery sessions to determine therapeutic fit between you and your counsellor or practitioner. We understand that finding a counsellor or other holistic health practitioner is one of the most important decisions you will ever make and is a financial investment in your health and wellbeing. We are committed to helping you find the perfect therapist for you.

A standard billable counselling session length is 50 minutes. Other practitioner’s sessions vary from 50 minutes to 1 hour depending on how they structure their hours to accommodate for administration work and updating client files.

Depending on the counsellor or practitioner, sessions can range from $111-$175 including GST *see individual practitioners under ‘booking’ for their fees. Please enquire if you need support, as there are a limited number of sessions available on a sliding scale.

The Profound Lounge completes a credit card payment through our private encrypted payment and booking system, Jane App. Payment is processed at the time of booking prior to any coaching or therapeutic treatment. Appointment bookings and invoices will automatically be sent to your email provided. If you do not have a credit card, we also accept e-transfers.

The first and second sessions are designed to understand you and your background, and how we can best work together to support your needs and goals. During these sessions there will be information gathering as well as some therapeutic work being done.

Every person, situation and therapeutic relationship is unique. You are the expert in you, we are the guides to support your growth and evolution. How many sessions you require or how often you come will collaboratively be determined by you and your therapist in your treatment plan based on your needs and goals.

Once you have chosen a therapist, you may either book in for a free 15-minute consultation or a full session using our booking and scheduling app, Jane App.

All cancellations and rescheduling are done through Jane App and must be done 48 hours prior to your appointment. Any cancellation within 48 hours will incur a charge for the full amount of your session.

All records are kept on file……….. Jane App

As a client you have the right to terminate the therapeutic relationship at any time.